Maintaining Momentum And Steady Progress
Holidays and vacations provide us with many benefits. However, maintaining momentum can be difficult during these times. There are more than the normal level of... Read more
Holidays and vacations provide us with many benefits. However, maintaining momentum can be difficult during these times. There are more than the normal level of... Read more
The CX industry is changing, and contact centers need to be ready. Once, it was not uncommon for a contact center to stick with a... Read more
Holiday sales start to show up earlier and earlier every year. Black Friday has become well known and is not just for your personal purchases. ... Read more
There are two sides to quiet periods or closing business over holidays. We might do this to ease our schedules, or vendors may do so. ... Read more
We have often touched on the idea of an incremental approach as one that builds to great achievements. Let’s look closer at how that works. ... Read more
The software world has been changing rapidly. A new engineering approach is at the heart of these changes. Agile software development methodologies have revolutionized the... Read more