Detailed Notes
In this video, Rob Broadhead and Michael Meloche discuss troubleshooting a plugin issue with their podcast hosting service, Libsyn, on their WordPress site. They explain the challenges they've faced with the Libsyn plugin, particularly after updates, and demonstrate their troubleshooting process live. Michael shows his screen as they attempt to resolve the problem by updating plugins, deactivating and reactivating the Libsyn plugin, and re-entering necessary credentials. Throughout the video, they emphasize the importance of methodical troubleshooting and share insights on managing WordPress plugins and updates.
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Transcript Text
[Music] this while to throw that out oh no we're going to do some we may do a little bit of we're going to do a little bit of behind the curtain so hey everybody Welcome in you just caught us a mid conversation sorry about that but hey stuff happens so first thing I want to do is um we're gonna do a little bit of like bonus thing here for the the YouTube side and we're GNA we use libson for our liberated syndication for our uh podcast and we have a Plugin or they have a plugin for word press and we have some issues with that thing um and so I think we're going to go ahead and do a little troubleshooting on that when you look at it though it does not give you let's see it doesn't give you the password does it so I think we're okay now you here let me share my screen because it's uh pretty straightforward I just want to make sure we don't have anything that we share that's this is one of the challenge we've run into is their their their plugin is solid at times but when they do updates um it seems to like unsync and so we end up usually having to just save the password again uh but that is not always the case am I seeing yours or am I see oh I'm sorry I was looking at my screen I was like why aren't you on anything there we go um all right so I'm logged in so we go in we go to the plugins for lip it's broken hit save I can't hit save because my select shows don't show up because this is empty I can't sync oh so when you hit save says nothing it says please select an item so this isck so our clan ID now we are awaiting a 652 update and I'm wondering if it's a problem we have with the plug-in and the latest version of Wordpress given the go ahead and do that I was just I didn't update this weekend given the hiccup we had with the woocommerce stuff but so let's do that and actually let's go to our plugins and just update all our plugins for those who haven't used WordPress you get to see a nice little like this is why it's nice is you come in you get all the LA to stuff usually it doesn't break sometimes it does we're going to find out if this does uh so let's see all right just click one I'm not going to check wo Commerce uh I will update this we do want statistics yeah just do an update now and then do site kit by Google oh let me wait for the first one to get okay that's done make sure we didn't break oh you're way more cautious than I am I'm just like click it green click it when it goes green yeah that's just it all this updated for me the other day and then when I went to the site it was down so I'm doing one at a time just because of the so for those of you that do deal with software and updates um we did have a hicup uh we were just taking updates like we normally do and then things got weird uh this was the guy that broke so I'm not going to touch this one all right so let me go to libson still not let me log back in now it could be [Music] out now interestingly enough uh about a week week and a half ago Apple pushed down an update that apparently has broken some things and I don't know if this is something I'm running into because of that but this is is I mean this should all be on our server so I don't think this is I have no this was the other thing that worried me the other day this was was about the time of the outage uhhuh like we had a denial service attack could be trying to think if we had something yeah that is that guy so because this guy's not present I can't use the plugin for my profile I wonder why it is not do you have somewhere that you have that client secret saved that you can reenter it that's just it I can't edit these and this is where it was strange oh you're right that's right that is not wait is that correct yes that's not editable because and I don't remember what we had to do so when I first started doing the podcast stuff you had to do something on your side to even let me see this I couldn't even get into this so let's see if I do save changes I see it go ahead and refresh that page nope it's definitely tied to my profile which is weird yeah I'm wondering why it doesn't allow let's see uh um so let me just try this but I think because that's not there which is why this does not work go ahead and um like we go in here like if I were to do a Lipson oh all right world CU they're getting a whole bunch of uh bonus content here all right let me move that guy let's go to the block there you go uh epil media because that was where it was blowing up right which would Mak sense all of it [Music] and we'll just take the one we just did pick one and see if it will upload because I think it'll die here if it's not connected because it's gonna try to upload it into the libson right and it's weird it gets to 100% And then it's just sits here nothing happens but this was working about two weeks ago so I don't know if you took an update or something happened or yeah I don't think I'd touched anything until you were working on it last weekend yeah yeah this is where I'm stuck okay so go back to the go back to the plugins page let's try this real quick we're going to try to turn it off and turn it back on again and see if that gives us anything I'm hoping that doesn't break break it uh go to plugins plugins instead allor right and then go to the go find a libson and let's try deactivate it and I'll go back and activate it and now go to the libson publisher Hub there ah so now I need to re-enter this now let's see is mine need to be reauthorized I'm G to stop sharing so I can uh go get that let's see okay so mine's good so try to reauthorize and that may be what it is right I'm going out and getting it and this is a fun part about some of these and actually I've I've because I've been actually dealing with some a lot of Lord press stuff in the last week or so that's a lot of times what you want to do is you just sometimes the E thing is just uh deactivate it and reactivate it or depend what it is you deactivate it uninstall so deactivate then uninstall then install it again and then activate it so like sort of like flush the entire system because sometimes you'll get something that's just a little bit funky and that will throw stuff off H interesting I CU War I got this here the other day where is it so if we don't use woocommerce Square I'm am going to just delete that guy right now all right trying to get the uh information hang on let me check one thing need a little uh in music here as we're going through some old you know Jeopardy theme or something like that so so do you have those saved anywhere did we I do not I don't know where those are actually oh I got them the other day because I've got the yeah I've got the main key um let me see if I take that um I think we can get let me see it's uh let's see uh libson it's under is it under secret let's see set up here there we go where do I get it nope page you're looking for doesn't there it is found it found it found it yeah it's remember you have to type four because they're on five now oh that's right yeah I found it um one of the bonuses of them doing updates is sometimes the Google stuff is a little off I forgot you had to go to a weird it's weird how the plug-in works yeah it's not really supported in their new interface yeah yeah lips end 5 does not have the same uh navigation and so it becomes a little bit of a pain if you're gonna do something like this and try to track it down so did that work yes thank you all right I'm fixed again cool well there we go so that is how you fix libon is as always turn it off turn it back on again deactivate it activate it again doesn't matter what you're using whether it's Windows whether it's Mac it doesn't matter what it is whether it's a website those things all go that route [Music]
Transcript Segments
[Music]
this
while to throw that out oh no we're
going to do some we may do a little bit
of we're going to do a little bit of
behind the curtain so hey everybody
Welcome in you just caught us a mid
conversation sorry about that but hey
stuff happens so first thing I want to
do is
um we're gonna do a little bit of like
bonus thing here for the the YouTube
side and we're GNA we use libson for our
liberated syndication for our uh podcast
and we have a Plugin or they have a
plugin for word press and we have some
issues with that thing um and so I think
we're going to go ahead and do a little
troubleshooting on that when you look at
it though it does not give you let's see
it doesn't give you the password does it
so I think we're okay now you here let
me share my screen because it's
uh pretty
straightforward I just want to make sure
we don't have anything that we share
that's this is one of the challenge
we've run into is their their their
plugin is solid at times but when they
do
updates um it seems to like unsync and
so we end up usually having to just save
the password again uh but that is not
always the case am I seeing yours or am
I see oh I'm sorry I was looking at my
screen I was like why aren't you on
anything there we go um all right so I'm
logged in so we go in we go to the
plugins for
lip it's broken hit save I can't hit
save because my select shows don't show
up because this is empty I can't sync oh
so when you hit save says nothing it
says please select an item so this
isck so our clan
ID now we are awaiting a 652 update and
I'm wondering if it's a problem we have
with the plug-in and the latest version
of Wordpress given the go ahead and do
that I was just I didn't update this
weekend given the hiccup we had with the
woocommerce stuff but so let's do that
and actually let's go to our plugins and
just update all our plugins for those
who haven't used WordPress you get to
see a nice little like this is why it's
nice is you come in you get all the LA
to stuff usually it doesn't break
sometimes it does we're going to find
out if this
does uh so let's
see all right just click
one I'm not going to check wo Commerce
uh I will update this we do want
statistics
yeah just do an update
now and then do site kit by
Google oh let me wait for the first one
to get okay that's done make sure we
didn't
break oh you're way more cautious than I
am I'm just like click it green click it
when it goes green yeah that's just it
all this updated for me the other day
and then when I went to the site it was
down so I'm doing one at a time just
because of the so for those of you that
do deal with software and updates um we
did have a hicup uh we were just taking
updates like we normally do and then
things got weird uh this was the guy
that broke so I'm not going to touch
this one all right so let me go to
libson still
not let me log back in now it could be
[Music]
out
now interestingly
enough uh about a week week and a half
ago Apple pushed down an update that
apparently has broken some
things and I don't know if this is
something I'm running into because of
that but this is is I mean this should
all be on our server so I don't
think this is I have no this was the
other thing that worried me the other
day this was was about the time of the
outage uhhuh like we had a denial
service
attack could be trying to think if we
had
something
yeah that is that
guy so because this guy's not present I
can't use the plugin for my profile I
wonder why it is not
do you have somewhere that you have that
client secret
saved that you can reenter it that's
just it I can't edit
these and this is where it was strange
oh you're right that's right that is not
wait is that correct yes that's not
editable
because and I don't remember what we had
to do so when I first started doing the
podcast stuff you had to do something on
your side to even let me see this I
couldn't even get into
this so let's see if I do save
changes I see it go ahead and refresh
that
page
nope it's definitely tied to my profile
which is weird yeah I'm wondering why it
doesn't allow let's
see uh
um so let me just try this but I think
because that's not there which is why
this does not
work go ahead and
um like we go in
here like if I were to do a
Lipson oh all
right world CU they're getting a whole
bunch of uh bonus content here all right
let
me move that guy let's go to the block
there you go uh epil media because that
was where it was blowing up right which
would Mak sense all of it
[Music]
and we'll just take the one we just did
pick one and see if it will
upload because I think it'll die here if
it's not connected because it's gonna
try to upload it into the
libson right and it's weird it gets to
100% And then it's just sits here
nothing
happens but this was working about two
weeks ago so I don't know if you took an
update or something happened or
yeah I don't think I'd touched anything
until you were working on it last
weekend
yeah yeah this is where I'm stuck okay
so go back to the go back to the plugins
page let's try this real quick we're
going to try to turn it off and turn it
back on again and see if that gives us
anything I'm hoping that doesn't break
break it uh go to
plugins
plugins instead allor right and then go
to the go find a libson and let's try
deactivate it
and I'll go back and activate
it and now go to the libson publisher
Hub
there ah so now I need to re-enter this
now let's see is mine need to be
reauthorized I'm G to stop sharing so I
can uh go get
that let's see okay so mine's
good so try to reauthorize and that may
be what it is
right I'm going out and getting
it and this is a fun part about some of
these and actually I've I've because
I've been actually dealing with some a
lot of Lord press stuff in the last week
or so that's a lot of times what you
want to do is you just sometimes the E
thing is just uh deactivate it and
reactivate it or depend what it is you
deactivate it uninstall so deactivate
then uninstall then install it again and
then activate it so like sort of like
flush the entire system because
sometimes you'll get something that's
just a little bit funky and that will
throw stuff
off
H interesting I CU War I got this here
the other day where is it so if we don't
use woocommerce
Square I'm am going to just delete that
guy right now
all
right trying to get the
uh
information hang on let me check one
thing need a little uh in music here as
we're going through some old you know
Jeopardy theme or something like that so
so do you have those saved anywhere did
we I do not I don't know where those are
actually oh I got them the other
day because I've got the yeah I've got
the main
key um let me see if I take
that
um I think we can get let me see it's uh
let's see uh
libson it's under is it
under
secret let's see set up here there we go
where do I get it nope page you're
looking for doesn't there it is found it
found it found it yeah it's remember you
have to type four because they're on
five now oh that's right yeah I found it
um one of the bonuses of them doing
updates is sometimes the Google stuff is
a little off I forgot you had to go to a
weird it's weird how the plug-in
works yeah it's not really supported in
their new interface yeah yeah lips end 5
does not have the
same uh navigation and so it becomes a
little bit of a pain if you're gonna do
something like this and try to track it
down so did that work yes thank you all
right I'm fixed again cool well there we
go so that is how you fix libon is as
always turn it off turn it back on again
deactivate it activate it again doesn't
matter what you're using whether it's
Windows whether it's Mac it doesn't
matter what it is whether it's a website
those things
all go that route
[Music]