Posted on Tech Notes

How can you make your agile cloud migration strategy successful?

The CX industry is changing, and contact centers need to be ready. Once, it was not uncommon for a contact center to stick with a single CX platform for at least 7 to 9 years. However, that time has changed, and now, we see contact centers switching platforms well within that period. There are several business reasons for the accelerated rate of migration. For example, one of them is that contact centers’ needs constantly evolve.  Therefore, it is helpful to migrate to a different platform to meet these needs. Given this shift, it is more important than ever to have an agile cloud migration strategy. Developing a successful migration strategy will reap long-term benefits for contact centers. A feasible strategy... Read more

develpreneur podcast
Posted on Special Topics

Holiday Sales, Budgets, and Side Hustles

Holiday sales start to show up earlier and earlier every year.  Black Friday has become well known and is not just for your personal purchases.  There are a lot of business-related purchases that can be impacted by these seasonal sales.  That is worth looking into whether you are using up an annual budget or trying to add tools for your side hustle. Holiday Sales and Discounts Most sales are driven by timing.  There are commissions that salespeople want to earn or sales numbers an organization wants to hit.  These are motivations to move a product or service and the buyer can take advantage of it.  However, this goes above and beyond the advertised sales and discounts that appear across all... Read more

develpreneur podcast
Posted on Special Topics

Quiet Periods and Blackouts Over The Holidays

There are two sides to quiet periods or closing business over holidays.  We might do this to ease our schedules, or vendors may do so.  In either case, there is a need to plan and properly communicate with those impacted.  Lack of planning can cause all manner of headaches that have no useful solution. Launching a Product or Service The most common of these challenges in my recent experiences is dealing with a flood of year-end deployments.  Sites like the Apple Store, Google Play, and Amazon are sent a larger-than-normal number of applications.  Thus, typical response times suffer.  This response may be expected, or it can derail your launch plans. Podcasts and books are just some examples.  All of your... Read more

develpreneur podcast
Posted on Special Topics

Implementing An Incremental Approach – Small Progress is Still Progress

We have often touched on the idea of an incremental approach as one that builds to great achievements.  Let’s look closer at how that works.  There are many arguments against these concepts as “not enough.”  However, it is inarguable that small steps are forward progress, and they can build up habits.  Those habits can build great achievements and even become lifetime habits that never fade. A Few Minutes A Day There are many skills that we can build in minutes a day.  Vocabulary is an example we see in daily calendars.  There is a flurry of something-a-day calendars that show up at the end of each year.  Try one of them out, and you will see it does work.  You... Read more

user stories
Posted on Tech Notes

How to write effective user stories in agile development?

The software world has been changing rapidly. A new engineering approach is at the heart of these changes. Agile software development methodologies have revolutionized the world of software engineering. This comes by embracing self-organizing teams, flexibility, and iterative development. However, user stories are more important than ever in gathering proper requirements. The Waterfall Method Traditional software engineering used the waterfall method. This is where each step of the software engineering process is completed before moving on to the next step. However, it tends to create bloated software that lags behind the needs of the users. Agile methodologies seek to address these inefficiencies. It is accomplished by running through software development stages in short iterations.  These are called sprints. At the... Read more

develpreneur podcast
Posted on Special Topics

System Backups – Prepare for the Worst

Sometimes it is important to get back to the basics when we plan for success.  One of the most basic tasks to address is the idea of system backups.  Many modern organizations build this into their daily processes.  However, we may not be able to take advantage of that for our personal work.  Moreover, side hustles need to include some of these standard processes to avoid data loss. Side Hustle System Backups A full backup is the most direct approach to solving this problem.  While we have more reliable systems today than in years past, there are still problems that can arrive.  You do not want to be one spilled coffee away from losing your life’s work.  Therefore, we need... Read more