
Positive Customer Experience – Finding a Win
Our paychecks primarily come from customers, directly or indirectly. That may point to there being no negatives in dealing with them. Nevertheless, supporting users can be a struggle. Developers and engineers do not typically enjoy support and interaction with them. That does not keep us from finding a positive customer experience in the work we are asked to do. Setting The Stage I have often pointed out that those “pesky customers” slow down our development progress. It is not uncommon to be in a situation where the new features or improved performance we are chasing would be available sooner if we could “pause” our customers for a while. Even maintenance windows would be more convenient if our customers did not... Read more