Welcome, today we are going to be talking about one of the most talked-about, but overlooked discussions about software and that is technical support. What do we do when software has a problem? In today’s discussion, we’re going to look at different things like production support. What does it mean to actually support our product?
In past discussions, we’ve talked about software development life cycle, software test life cycle, differences in how to write code, how to debug our code and how to test it. However, we really haven’t talked too much about deployment and production support. This is where we’re going to focus our discussion today. How do we support our product and our customers?
We’re going to look at the different types of problems that can arise, how we can troubleshoot these problems, and different ways that we can fix these problems. Finally, we’re going to look at the different ways we can prevent this from happening, in the future.
Technical Support – Fire Fighting Overview:
- Production Support
- Types of Problems
- Troubleshooting a Problem
- Ways to Fix the Problem
- Prevention
- Root Cause Analysis (RCA)
Technical Support – Fire Fighting Issues
Finally, this series comes from our mentoring/mastermind classes. These classes are virtual meetings that focus on how to improve our technical skills and build our businesses. After all the goals of each member vary. However, this diversity makes for great discussions and a ton of educational value every time we meet. We hope you enjoy viewing this series as much as we enjoy creating it. As always, this may not be all new to you, but we hope it helps you be a better developer.