Master Fulfillment To Create The Happiest Customers
We dig deep into customer satisfaction as we continue a discussion with Drake Nightenhelser and look at why we should master fulfillment. When you think about it, that is the step that is most critical. That is where we deliver on our promise, whether it is a product or a service. The customer will be most attuned to how they feel at that moment or at that time. Master Fulfillment And Find Success It is surprising how often a business or vendor ignores this critical moment. How would you react to a wedding where the moment they say I do, they mess it up? Likewise, what tone is set if the first kiss is botched? The fulfillment moment is what... Read more